Frequently asked questions

What countries do we ship to?

We currently ship our physical framed posters to customers in the United States, the European Union, and the United Kingdom. For our digital art products, you can enjoy instant access from anywhere within these regions. Please note that shipping fees and delivery times apply only to our physical items, while digital products are available for immediate download.

How does your product/service work?

You can cancel your order within 14 days of receiving it for a full refund. The items must be in their original packaging and condition. Custom designs and digital downloads cannot be returned. You are responsible for return shipping costs. Refunds will be processed within 30 days after we receive the returned items. For more details, contact us at AlexanderDordevic@HeavenlyWallDesigns.com.

How long will it take to get my order?

For digital downloads, you'll have instant access to your files immediately after your purchase is completed. For physical framed posters, delivery typically takes 10-14 business days, depending on your location. Once your physical order is processed and shipped, you'll receive a confirmation email with tracking information. Please note that delivery times may vary slightly due to factors such as customs processing or local delivery schedules. If you have any questions about your order's arrival time, feel free to contact us for assistance.

What payment methods do you accept?

We accept a wide range of payment methods to make your shopping experience as convenient as possible. You can pay using major credit and debit cards, including Visa, MasterCard, American Express, JCB, and Discover, as indicated by the icons above. All transactions are securely processed, and your payment information is protected with industry-standard encryption. If you have any questions or encounter any issues during checkout, our customer support team is here to assist you.

How do I cancel/modify an order?

Once an order is placed and payment is completed, it cannot be canceled or modified. However, you do have the option to return the product once it arrives. You are entitled to cancel your order within 14 days of receiving it, as per our Return & Refunds Policy. To do this, please contact us with a clear statement of your decision to cancel. After we receive the returned item, we will process your refund within 30 days.

Please note that custom designs and digital downloads are not eligible for return. For more details, or if you need assistance, feel free to reach out to us at AlexanderDordevic@HeavenlyWallDesigns.com.