Refund & Return Policy

We want you to love your artwork from Heavenly Wall Designs. If something isn’t right, we’re here to help. Please review our policy below before requesting a return or refund.

1. Eligibility for Returns

We accept returns for eligible items within 14 days of delivery. To qualify for a return:

  • The item must be unused, unhung, and in its original packaging

  • You must contact us within 7 days of receiving your order

  • Proof of purchase is required (order number or email confirmation)

2. Items That Cannot Be Returned

We do not accept returns on:

  • Custom or personalized art (e.g., name, date, or Scripture customizations)

  • Digital downloads or printables

  • Items returned damaged, not in original condition, or received after the return window

  • Items with minor color differences due to screen variations

3. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us at 📧 pigmentarium98@gmail.com within 7 days

  • Please include clear photos of the damage and your order number

  • We will offer a replacement or full refund—your choice

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or in error

  • We recommend using a trackable shipping method; we are not responsible for lost returns

  • Returns must be sent to:
    Napkelte utca 4, 3/303, 1117 Budapest Hungary

5. Refund Process

Once we receive and inspect your return:

  • If approved, your refund will be processed to your original payment method within 5–10 business days

  • You’ll receive an email confirming the refund

  • Please note: shipping fees are non-refundable (unless due to our error)

6. Exchanges

We do not offer direct exchanges. If you’d like a different size or design, please return your original item and place a new order.

7. EU Customer Rights

If you are ordering from the European Union, you have the right to cancel your order within 14 days under the EU Consumer Rights Directive, unless your item is personalized.

8. Questions?

We’re happy to help!
📧 Email: pigmentarium98@gmail.com
🛒 Store: www.heavenlywalldesigns.com